5 years
60 payments
- Loan amountYour written quote
- APRSet by the lender
- Total repaidShown in the lender's offer
Heating and air replacement in Charlotte
Out with the old. In with the new. Same week.
Say yes to the written quote and we book your install day. When the equipment is on our shelf, that day is usually the same week. If it has to be ordered, we tell you before you sign.
- Written quote at the visit
- Permit pulled for you
- Old system hauled away
Install day
Install day, hour by hour
A typical one-system replacement. Two systems, or ducts that need work, can run into a second day, and your quote says so.
- 7:30 a.m.
Step 1: The crew arrives and covers the floors
Two installers and a lead. They walk the path from the truck to the unit with you, lay down floor runners and hang plastic at the attic door.
- 8:15 a.m.
Step 2: The old system comes out
Power goes off at the disconnect. Refrigerant is recovered, never vented, by a technician trained to handle it, and the old indoor and outdoor units are disconnected and carried out.
- 9:30 a.m.
Step 3: The new indoor unit goes in
Coil and air handler or furnace are set, with a new drain pan and a float switch. Duct connections are sealed with mastic, not tape.
- 11:00 a.m.
Step 4: The outdoor unit goes on a new pad
A level pad, new line set and a fresh disconnect where the code asks for one. The crew checks the clearance around the unit before they leave it.
- 12:30 p.m.
Step 5: Wiring, drain and thermostat
Low-voltage wiring, the condensate drain and the new thermostat. The lead asks what temperature you want and sets the schedule with you.
- 1:30 p.m.
Step 6: Start-up and testing
The lines are pulled down to a vacuum, the charge is set by weight and the crew measures airflow and the temperature drop. The system runs a full cycle before anyone calls it done.
- 3:00 p.m.
Step 7: Walk-through
The lead shows you the thermostat, the filter and the disconnect, and answers questions while the system runs. You get the model and serial numbers on paper.
- 4:00 p.m.
Step 8: Cleanup and handover
Floors swept, plastic down, the old equipment on the truck. We give you the permit inspection date and help you register the equipment with its maker.
The times are an example. Your lead confirms your own schedule when you book.
Who is in your attic and on your roof
- Licensed in North Carolina
- Heating Group 1 contractor · NC Lic. 000000 · North Carolina State Board of Examiners of Plumbing, Heating and Fire Sprinkler ContractorsVerifyThe state class for installing and servicing heating and cooling systems
- Insured
- General liability insuranceA certificate goes to you on request
- Technicians
- EPA Section 608 certification · Held by the technicians who handle refrigerant
The houses
The Charlotte houses we change out
The equipment is only half of it. The house decides how the day goes.
Colonial, Myers Park and Eastover
Two floors often means two systems of different ages. We can replace one now and plan the other, and we tell you which one is closer to the end.
One system or two, your choice
Zoning is discussed, never assumed
Two-story suburban, Ballantyne to Lake Norman
A newer house with an attic unit upstairs and a unit in the garage closet. The equipment is usually sound and the ducts usually are too, so the job is mostly the swap.
Garage and closet air handlers
Permit and inspection are on us
Townhome and condo
The outdoor unit may have to sit where the HOA says, on a small pad, close to a neighbor. We check the rules and the sound level before the quote, not after.
HOA approval before the day
Placement and clearance on paper
Infill and new builds, South End to NoDa
Smaller lots and tight side yards. The outdoor unit goes where it clears the fence and the neighbor's window, and the line set takes the shortest honest route.
Side-yard clearances checked
Line-set route shown on the quote
Paying for it
Three terms for paying over time
We arrange financing through a lender and do not lend the money. The lender sets the rate and the monthly payment from your approved credit, and shows both before you accept. How the price itself is built is on the pricing page.
7 years
84 payments
- Loan amountYour written quote
- APRSet by the lender
- Total repaidShown in the lender's offer
10 years
120 payments
- Loan amountYour written quote
- APRSet by the lender
- Total repaidShown in the lender's offer
Financing is subject to credit approval. Your rate, term and payment are set by the lender and shown to you in writing before you accept. The lender's terms apply.
Who shows up
The people at your door
Eighteen of us in all: two install crews, service technicians, and an office that answers the phone. A few of the names you will hear.
Hazel Briscoe
Owner
Anibal Portillo
Install crew lead
Pankaj Dixit
Comfort advisor, home visits
Kari Mullen
Lead service technician
Isela Curiel
Financing and scheduling
Micah Fisher
Apprentice installer
What customers said after install day
“I said yes on a Friday and the old unit was gone the next Wednesday. The lead walked me through the thermostat before he left.”
Keyonna P.Replaced an air conditioner and furnace
“I asked for the model numbers in writing and got them. The attic was cleaner when they left than when they came.”
Dajuan R.Brick ranch with an attic air handler
“I was nervous about the payment. Isela went through the lender's paper with me line by line, and I took it home for the weekend.”
Lilian S.Financed a heat pump replacement
Sample reviews.
Our territory
Charlotte and the towns around it
Our crews drive from Plaza Midwood. If your town is not on the list, call and ask.
Mecklenburg County
- Charlotte
Union County
- Monroe
- Fairview
- Wingate
Iredell County
- Troutman
- Statesville
Gaston County
- Belmont
- Mount Holly
- Cramerton
- Lowell
- Gastonia
We do not install in South Carolina, or west of Gastonia.
Questions
Before you say yes
How long does a replacement take?
A one-system replacement is usually a single day, and the crew leaves when the system has run a full test cycle. A home with two systems, or one that needs duct changes, can take a second day. Your quote says which.
What if my equipment has to be ordered?
Then we tell you before you sign, with the date we expect it. Same-week installs depend on the equipment being on our shelf, the permit being filed and a day that works for you.
Do I have to be home?
Someone over 18 should be there at the start, to walk the path with the crew, and at the end, for the walk-through. In between, you can come and go.
Do you pull the permit?
Yes. We file the mechanical permit for the replacement and book the inspection. The inspector may visit after the install day, and we give you the date at handover.
How does financing work?
We arrange it through a lender and do not lend the money. The lender sets the rate and term after reviewing your credit, shows you the terms in writing and you decide. You can pay another way.
What about carbon monoxide?
If a carbon monoxide alarm sounds, or you feel dizzy or sick, leave the house and call 911 before you call us. Every furnace replacement ends with a combustion test and a check of your alarms.
Ready for a quote you can read?
A home visit, a written quote with the model numbers and the permit on it, and an install day you pick.